By " employing" one of our operatives as a porter Renaissance was able to secure the confidence of staff and details of the additional staff benefits soon emerged.

The "employee" was advised as to all of the rackets that were being perpetrated against their employers something which it transpired was accepted throughout and including management.

Such scams included; Inviting all family and friends to join the member of staff for free meals and drinks; Helping yourself to food from the kitchen and amending stock records to cater for such shortfalls; Ordering extra goods for staff use whilst purporting to be for the Hotel. Shortchanging customers and not entering all cash payments when guests do not ask for a receipt. Charging extra drinks to intoxicated customers and benefiting yourself. Stealing from guests rooms, Falsifying drinks orders to allow for an additional supply of stock for the benefit of the staff.
The list was endless.

Upon receiving details of these scams the Hotel owner who was otherwise an extremely trusting and easy going employer broke down in tears. Several staff were sacked but due to the extent of the problem others needed to be put on a warning or their would have been no staff left!

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